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Global Regulations

What does Canada’s proposed Online Harms Act mean for your platform?

Global Regulations, All Articles / By

In the last three years, roughly 540 million people—representing some of the most lucrative markets—have come under the protection of next-generation online safety laws in the European Union (EU), United Kingdom (UK), and Australia. The dominoes are falling, and Canada is suiting up to join the party.  Canada’s Bill C-63, otherwise known as the Online […]

What does Canada’s proposed Online Harms Act mean for your platform? Read More »

figting terrorist content

Fighting terrorist content online: insights from the FRISCO Project

Global Regulations, Best practices in trust & safety, Challenges in content moderation, All Articles, Other / By

In today’s digital age, there’s been a troubling increase in how terrorists exploit the internet, which has become a major concern for both online and offline security (OECD, 2022). Facebook alone removed a record 16 million pieces of terrorist propaganda in the first quarter of 2022, along with over 13 million instances of hate speech.

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Digital Services Coordinators: Who are they?

DSA Compliance, Global Regulations, All Articles / By

Like any regulation, the success of the Digital Services Act (DSA) hinges not only on its wording but, above all, on its enforcement. To this end, the DSA establishes a detailed and robust enforcement framework: the European Commission is not the sole enforcer; instead, Digital Services Coordinators (DSCs) are assigned a critical role within Member

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Nowhere to hide: smaller markets such as Australia are wielding transparency to enforce online safety

Global Regulations, All Articles / By

Online platforms already risk hefty fines or exclusion from big markets such as the EU for non-compliance with strict new online safety laws. Increasingly, they are also exposed to reputational risks from transparency measures in smaller jurisdictions such as Australia. Smaller markets like Australia have traditionally struggled to enforce compliance against online services that have

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Implementing the DSA Part 2: What are the impacts on my moderation operating systems?

DSA Compliance, Global Regulations, Events, Other / By

Kick off your new year by joining us for a deep dive into content moderation in the age of the DSA. In “Implementing the Digital Services Act Part 2: What Tools & Processes Do I Need?” we will showcase the importance of cutting-edge content moderation software and discuss the essential tools and processes required for

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Online safety act

Navigating the Online Safety Act: Ofcom maps the road ahead

Global Regulations, Best practices in trust & safety, All Articles / By

Breaking Down the Jargon Pursuant to its mandate, Ofcom has opened up a consultation on the documents it has recently published on the dos and don’t for platforms falling under the Online Safety Act with respect to the duty to carry out an illegal content risk assessment and implement safety measures to protect users.  We,

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Implementing the DSA Part 1: Practical advice on preparing for the DSA

DSA Compliance, Global Regulations, Events, Other / By

In this insightful and practical webinar, we delve into the complexities of the Digital Services Act (DSA) and provide pragmatic guidance for businesses of all sizes, from SMEs to large-scale enterprises. The DSA, known for its intricate and challenging nature, demands a thorough understanding and meticulous compliance from businesses in the digital sphere. Join us

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Transparency reporting

Peeling back the screen: lessons from the first DSA transparency reports

DSA Compliance, Global Regulations, Best practices in trust & safety, All Articles / By

The nineteen designated very large online platforms (VLOPs) and search engines (VLOSEs) have published their first bi-annual transparency reports under Articles 15, 24 and 42 of the EU’s Digital Services Act (DSA). These reports provide valuable insight into how intermediary services can understand and deliver on their respective reporting obligations. Transparency reporting recap: The why,

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Across the channel: How can companies efficiently comply with Europe’s DSA & the UK’s OSA?

Global Regulations, All Articles / By

The Online Safety Bill has now received Royal Assent, meaning Ofcom’s powers as online safety regulator have officially commenced. On the other side of the Channel, Europe’s Digital Services Act (DSA) has checked off some key deadlines for very large online platforms (VLOPs) and very large online search engines (VLOSEs), with all the first DSA

Across the channel: How can companies efficiently comply with Europe’s DSA & the UK’s OSA? Read More »

DSA Transparency Reports tracker: A step towards a more transparent digital world

DSA Compliance, Global Regulations, Best practices in trust & safety, All Articles / By

Navigating the complexities of digital transparency and current reporting The digital landscape is incredibly dynamic, reflecting rapid transformations and continuous regulatory updates. One significant stride towards creating a more reliable and transparent digital environment is the European Union’s Digital Services Act (DSA). This comprehensive framework mandates online platforms to disclose their inner workings, especially concerning

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Build a digital world that is safe and beneficial for all
Frequently Asked Questions

Over the last few years, the EU has implemented several regulations concerning online services like the Digital Services Act (DSA) and the Terrorist Content Online (TCO) Regulation. Find out how your business will be impacted in our Resource Centre.

The Digital Services Act will apply to you depending on what type of online service you are. For most online intermediaries, it will start applying in February 2024. However, for a select group of services, known as Very Large Online Platforms, the DSA could be applicable as early as June 2023.

Content moderation tools are software applications used by content moderators to help them perform their duties. There are different types of tools available in the market such as AI based detection tools and workflow process tools that optimise and automate processes and facilitate communication between stakeholders. Many established companies build their own workflow tools to suit their own processes for lack of commercially available options.

Safety by design is an approach to developing a product with safety of users as one of its foundational cornerstones. Safety is integrated in the design and development phase to pre-empt abuse of the product later on, reducing the need for reactive remedies.

Quality Assurance (QA) in content moderation is becoming increasingly important as regulation around content moderation, like the DSA, becomes more prevalent. Besides being a best practice, QA is needed to demonstrate to authorities that a company is applying its policies, controlling its processes and, where appropriate, executing improvement mechanisms.

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