Lead Forensics

Best practices in trust & safety

Building a Robust Trust & Safety Framework

In today’s digital landscape, Trust and Safety have become paramount concerns for online platforms. With the introduction of regulations like the EU’s Digital Services Act (DSA) and the UK’s Online Safety Act (OSA), platforms face increasing pressure to ensure user safety and maintain trust. However, many find themselves at a loss when it comes to […]

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Trust & Safety Software

Making the Right Choice: Buy or Build Your Trust & Safety Software?

In the realm of software development, the age-old question about building software in-house or buying it from vendors is very common.  It is not surprising that this question is also very common when it comes to enterprise-level Trust & Safety (T&S) tools. Luckily, there is a long history of research on this question, starting from

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Fighting terrorist content online: insights from the FRISCO Project

In today’s digital age, there’s been a troubling increase in how terrorists exploit the internet, which has become a major concern for both online and offline security (OECD, 2022). Facebook alone removed a record 16 million pieces of terrorist propaganda in the first quarter of 2022, along with over 13 million instances of hate speech.

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What does it take to make your business LLM and GenAI proof?

Theodoros Evgeniou* (Tremau), Max Spero* (Checkfor.ai) Arguably “the person of the year for 2023” has been AI. We have all been taken by surprise by the speed of innovation and capabilities of Large Language Models (LLMs) and more generally generative AI (GenAI). At the same time, many, particularly in online platforms, raise questions about potential

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Online safety act

Navigating the Online Safety Act: Ofcom maps the road ahead

Breaking Down the Jargon Pursuant to its mandate, Ofcom has opened up a consultation on the documents it has recently published on the dos and don’t for platforms falling under the Online Safety Act with respect to the duty to carry out an illegal content risk assessment and implement safety measures to protect users.  We,

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Transparency reporting

Peeling back the screen: lessons from the first DSA transparency reports

The nineteen designated very large online platforms (VLOPs) and search engines (VLOSEs) have published their first bi-annual transparency reports under Articles 15, 24 and 42 of the EU’s Digital Services Act (DSA). These reports provide valuable insight into how intermediary services can understand and deliver on their respective reporting obligations. Transparency reporting recap: The why,

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DSA Transparency Reports Tracker

Navigating the complexities of digital transparency and current reporting The digital landscape is incredibly dynamic, reflecting rapid transformations and continuous regulatory updates. One significant stride towards creating a more reliable and transparent digital environment is the European Union’s Digital Services Act (DSA). This comprehensive framework mandates online platforms to disclose their inner workings, especially concerning

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Digital Services Act Stakeholder Event

On June 27th, 2023, the inaugural Digital Services Act (DSA) Stakeholder event took place, bringing together a diverse range of participants interested in shaping the future of Europe’s digital services. Workshops covering various topics, such as online marketplaces’ safety and use of data science in the enforcement of the DSA, provided valuable insights on how

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Content Moderation: Key Practices & Challenges

Content moderation has become increasingly important for online platforms to protect their users from potential abuses. The evolving regulatory landscape has also put growing responsibilities on the way user-generated content should be moderated online. Notably, the upcoming Digital Services Act (DSA), which affects almost every online service provider active in the EU, will bring unprecedented obligations to online services in

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How can you make content moderation processes more efficient?

The growing regulatory spotlight on content moderation, shorter deadlines for content removal, growth of detection of potentially illegal or harmful content to be reviewed, and pressing needs to protect both the safety and freedom of expression of users, has increased the urgency to enhance existing online moderation practices. With these practices becoming widespread, it is important

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