Breaking Down the Jargon Pursuant to its mandate, Ofcom has opened up a consultation on the documents it has recently published on the dos and don’t for platforms falling under the Online Safety Act with respect to the duty to carry out an illegal content risk assessment and implement safety measures to protect users. We, …
Navigating the Online Safety Act: Ofcom maps the road ahead Read More »
The nineteen designated very large online platforms (VLOPs) and search engines (VLOSEs) have published their first bi-annual transparency reports under Articles 15, 24 and 42 of the EU’s Digital Services Act (DSA). These reports provide valuable insight into how intermediary services can understand and deliver on their respective reporting obligations. Transparency reporting recap: The why, …
Peeling back the screen: lessons from the first DSA transparency reports Read More »
Navigating the complexities of digital transparency and current reporting The digital landscape is incredibly dynamic, reflecting rapid transformations and continuous regulatory updates. One significant stride towards creating a more reliable and transparent digital environment is the European Union’s Digital Services Act (DSA). This comprehensive framework mandates online platforms to disclose their inner workings, especially concerning …
DSA Transparency Reports tracker: A step towards a more transparent digital world Read More »
On June 27th, 2023, the inaugural Digital Services Act (DSA) Stakeholder event took place, bringing together a diverse range of participants interested in shaping the future of Europe’s digital services. Workshops covering various topics, such as online marketplaces’ safety and use of data science in the enforcement of the DSA, provided valuable insights on how …
Content moderation has become increasingly important for online platforms to protect their users from potential abuses. The evolving regulatory landscape has also put growing responsibilities on the way user-generated content should be moderated online. Notably, the upcoming Digital Services Act (DSA), which affects almost every online service provider active in the EU, will bring unprecedented obligations to online services in …
The growing regulatory spotlight on content moderation, shorter deadlines for content removal, growth of detection of potentially illegal or harmful content to be reviewed, and pressing needs to protect both the safety and freedom of expression of users, has increased the urgency to enhance existing online moderation practices. With these practices becoming widespread, it is important …
How can you make content moderation processes more efficient? Read More »
Audits. Not something that usually cause much ruckus. But with the Digital Services Act around the corner, there has been quite some excitement around what the first comprehensive audits of the very large online platforms will look like. Recap: What are audits under the DSA? If you are a VLOP or VLOSE, you will be subject to annual DSA …
For the better part of a decade, as regulators took a backseat in platform regulation, voluntary initiatives to promote action to curb online harms flourished. Codes of conduct served as a way to encourage platform action, transparency, and accountability in areas like terrorist content, hate speech and child safety. With regulatory action now in full …
Online content moderation has been an increasingly important and debated topic, with new regulations, such as the EU’s Digital Services Act (DSA), expected to further reinforce this trend. Regulations will create more legally-binding obligations for online platforms with respect to content moderation, in order to improve users’ online well-being and the better functioning of the online …
Content moderators have become indispensable for online platforms’ everyday operations. However, major platforms outsourcing their content moderation to contractors all around the world face an increasingly pressing challenge: Employee turnover at these sites is high, as most moderators cannot continue for more than 2 years on average. Poor mental health is one of the major reasons behind …
Content moderators: How to protect those who protect us? Read More »
Over the last few years, the EU has implemented several regulations concerning online services like the Digital Services Act (DSA) and the Terrorist Content Online (TCO) Regulation. Find out how your business will be impacted in our Resource Centre.
The Digital Services Act will apply to you depending on what type of online service you are. For most online intermediaries, it will start applying in February 2024. However, for a select group of services, known as Very Large Online Platforms, the DSA could be applicable as early as June 2023.
Content moderation tools are software applications used by content moderators to help them perform their duties. There are different types of tools available in the market such as AI based detection tools and workflow process tools that optimise and automate processes and facilitate communication between stakeholders. Many established companies build their own workflow tools to suit their own processes for lack of commercially available options.
Safety by design is an approach to developing a product with safety of users as one of its foundational cornerstones. Safety is integrated in the design and development phase to pre-empt abuse of the product later on, reducing the need for reactive remedies.
Quality Assurance (QA) in content moderation is becoming increasingly important as regulation around content moderation, like the DSA, becomes more prevalent. Besides being a best practice, QA is needed to demonstrate to authorities that a company is applying its policies, controlling its processes and, where appropriate, executing improvement mechanisms.
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