In today’s digital landscape, Trust and Safety have become paramount concerns for online platforms. With the introduction of regulations like the EU’s Digital Services Act (DSA) and the UK’s Online Safety Act (OSA), platforms face increasing pressure to ensure user safety and maintain trust. However, many find themselves at a loss when it comes to […]
Building a Robust Trust & Safety Framework Read More »
In the realm of software development, the age-old question about building software in-house or buying it from vendors is very common. It is not surprising that this question is also very common when it comes to enterprise-level Trust & Safety (T&S) tools. Luckily, there is a long history of research on this question, starting from
Making the Right Choice: Buy or Build Your Trust & Safety Software? Read More »
In today’s digital age, there’s been a troubling increase in how terrorists exploit the internet, which has become a major concern for both online and offline security (OECD, 2022). Facebook alone removed a record 16 million pieces of terrorist propaganda in the first quarter of 2022, along with over 13 million instances of hate speech.
Fighting terrorist content online: insights from the FRISCO Project Read More »
Theodoros Evgeniou* (Tremau), Max Spero* (Checkfor.ai) Arguably “the person of the year for 2023” has been AI. We have all been taken by surprise by the speed of innovation and capabilities of Large Language Models (LLMs) and more generally generative AI (GenAI). At the same time, many, particularly in online platforms, raise questions about potential
What does it take to make your business LLM and GenAI proof? Read More »
Content moderation has become increasingly important for online platforms to protect their users from potential abuses. The evolving regulatory landscape has also put growing responsibilities on the way user-generated content should be moderated online. Notably, the upcoming Digital Services Act (DSA), which affects almost every online service provider active in the EU, will bring unprecedented obligations to online services in
Content Moderation: Key Practices & Challenges Read More »
The growing regulatory spotlight on content moderation, shorter deadlines for content removal, growth of detection of potentially illegal or harmful content to be reviewed, and pressing needs to protect both the safety and freedom of expression of users, has increased the urgency to enhance existing online moderation practices. With these practices becoming widespread, it is important
How can you make content moderation processes more efficient? Read More »
A 2022 Pew Research Survey found that 95% of teenagers (aged 13-17) use YouTube and 67% use TikTok, with nearly one in three reporting near-constant use. The amount of screen time has also increased in recent years and it hovers around five and a half hours on average. With a greater number of underage users and increasing opportunities to
Deconstructing the DSA: How will the DSA impact online platforms’ policies on minors? Read More »
The US “may be about to change the law on this massively complex question about human rights on the Internet through the backdoor”, tweeted Daphne Keller, Platform Regulation Director at the Stanford Cyber Policy Centre, in a thread detailing the Gonzalez and Taamneh cases that will be appearing at the Supreme Court this week. While the aforementioned cases raise questions on platform liability with
Gonzalez, Taamneh, and the Future of Content Moderation Read More »
Online dating platforms have exploded in popularity over the past decade with their combined global user bases topping 323 million and earning the industry $5.61 billion in 2021. However, the exponential growth of internet users has led to several enduring problems with creating an accessible virtual dating space where everyone feels safe and included. With a projected 15%
Regulating Online Matchmaking: Trends & Challenges Read More »
Image Copy Detection: A Key Problem in Online Trust & Safety Online platforms largely rely on content moderation to remove illegal or harmful content, such as terrorist content or child abuse images and videos. More often then not, detected and removed illegal content re-appear, possibly multiple times, as manipulated copies – for example, cropped, rotated,
Image Copy Detection: A Key Problem in Online Trust & Safety Read More »
Over the last few years, the EU has implemented several regulations concerning online services like the Digital Services Act (DSA) and the Terrorist Content Online (TCO) Regulation. Find out how your business will be impacted in our Resource Centre.
The Digital Services Act will apply to you depending on what type of online service you are. For most online intermediaries, it will start applying in February 2024. However, for a select group of services, known as Very Large Online Platforms, the DSA could be applicable as early as June 2023.
Content moderation tools are software applications used by content moderators to help them perform their duties. There are different types of tools available in the market such as AI based detection tools and workflow process tools that optimise and automate processes and facilitate communication between stakeholders. Many established companies build their own workflow tools to suit their own processes for lack of commercially available options.
Safety by design is an approach to developing a product with safety of users as one of its foundational cornerstones. Safety is integrated in the design and development phase to pre-empt abuse of the product later on, reducing the need for reactive remedies.
Quality Assurance (QA) in content moderation is becoming increasingly important as regulation around content moderation, like the DSA, becomes more prevalent. Besides being a best practice, QA is needed to demonstrate to authorities that a company is applying its policies, controlling its processes and, where appropriate, executing improvement mechanisms.
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