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Content Moderation and Governance: Principles, Misconceptions and Challenges

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Register here Friday, February 28, 4-5 PM CET Content moderation online is central in many debates today—about free speech and safety, business, democracy, and even national security and geopolitics. From landmark regulations like Section 230 in the US and the Digital Services Act (DSA) in the EU, to high-stakes legal battles and shifting corporate policies […]

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Online service providers should prepare for tough new laws in Australia

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On Wednesday evening (Sydney time), Australia’s Federal Court extended an interim injunction mandating X Corp to hide posts containing copies of a live-streamed stabbing attack in a Sydney church.  The injunction followed an official removal notice issued by the eSafety Commissioner, ordering that X remove the posts from its platform globally. Having already geo-blocked the

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Tremau and Pangram Labs partner to take on AI-generated content

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As we stand on the cusp of the biggest election year in history, the intersection of technology and democracy takes centre stage once again. More than 50 countries around the world with a combined population of around 4.2 billion will hold national and regional elections in 2024, featuring seven of the ten most populous nations

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Fighting terrorist content online: insights from the FRISCO Project

Global Regulations, Best practices in trust & safety, Challenges in content moderation, All Articles, Other / By

In today’s digital age, there’s been a troubling increase in how terrorists exploit the internet, which has become a major concern for both online and offline security (OECD, 2022). Facebook alone removed a record 16 million pieces of terrorist propaganda in the first quarter of 2022, along with over 13 million instances of hate speech.

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Implementing the DSA Part 2: What are the impacts on my moderation operating systems?

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Kick off your new year by joining us for a deep dive into content moderation in the age of the DSA. In “Implementing the Digital Services Act Part 2: What Tools & Processes Do I Need?” we will showcase the importance of cutting-edge content moderation software and discuss the essential tools and processes required for

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Implementing the DSA Part 1: Practical advice on preparing for the DSA

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In this insightful and practical webinar, we delve into the complexities of the Digital Services Act (DSA) and provide pragmatic guidance for businesses of all sizes, from SMEs to large-scale enterprises. The DSA, known for its intricate and challenging nature, demands a thorough understanding and meticulous compliance from businesses in the digital sphere. Join us

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Build a digital world that is safe and beneficial for all
Frequently Asked Questions

Over the last few years, the EU has implemented several regulations concerning online services like the Digital Services Act (DSA) and the Terrorist Content Online (TCO) Regulation. Find out how your business will be impacted in our Resource Centre.

The Digital Services Act will apply to you depending on what type of online service you are. For most online intermediaries, it will start applying in February 2024. However, for a select group of services, known as Very Large Online Platforms, the DSA could be applicable as early as June 2023.

Content moderation tools are software applications used by content moderators to help them perform their duties. There are different types of tools available in the market such as AI based detection tools and workflow process tools that optimise and automate processes and facilitate communication between stakeholders. Many established companies build their own workflow tools to suit their own processes for lack of commercially available options.

Safety by design is an approach to developing a product with safety of users as one of its foundational cornerstones. Safety is integrated in the design and development phase to pre-empt abuse of the product later on, reducing the need for reactive remedies.

Quality Assurance (QA) in content moderation is becoming increasingly important as regulation around content moderation, like the DSA, becomes more prevalent. Besides being a best practice, QA is needed to demonstrate to authorities that a company is applying its policies, controlling its processes and, where appropriate, executing improvement mechanisms.

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