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Utopia: DSA scope in focus: I have a comments section, does the DSA apply to me?

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Does having a comments section qualify my services as a hosting service? In short: Yes. Having a comments section on your platform qualifies your services, at minima, as a hosting service. More precisely, a hosting service in the meaning of the DSA is a service that stores user generated content (UGC). Perhaps owing to the […]

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Tech Policy Press: Knocking at the Door of Transparency: The Digital Services Act and Infrastructure Providers

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Given the increasing focus on trust and safety and the responsibilities of actors across the Internet ecosystem, regulation has gradually shifted focus on transparency requirements. What are the processes that must be in place to deal with illegal content while protecting fundamental rights and due process? The Digital Services Act (“DSA”) is quite clear: if a

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Tech Policy Press: Can Mastodon Survive Europe’s Digital Services Act?

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It has been around two weeks since Elon Musk, the world’s richest man, acquired Twitter and, already, increasing fears of what this means for free speech on the microblogging platform have begun to proliferate. With Musk firing some of Twitter’s key personnel, including Twitter’s legal chief Vijaya Gadde and terminating contracts with outsourced content moderators,

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World Economic Forum: Online dangers for children are rife. We must both pre-empt them and treat the consequences

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With every third internet user being under the age of 18, online child sexual abuse has become a global public safety issue — producing a generation of victims. The WeProtect Global Alliance estimates that a staggering 54% of those who regularly used the internet as a child (now aged 18-20) were the victims of at

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WeProtect Global Alliance: Application 3018: An app to report harmful content online and protect children

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On 8 February 2022, Safer Internet Day, e-Enfance – a French NGO fighting against children’s bullying and online harassment – launched a nationwide app, Application 3018, to facilitate the reporting of cyber harassment. The application is combined with a dedicated online trust & safety platform that enables faster victim support and more efficient removal of harmful content by

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World Economic Forum: How to Create a Safe (and Open) Online Space

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Regulatory and business challenges must be met for an internet that is both safe and allows for freedom of expression. In a reversal of its long-held practice of “privacy first”, Apple announced in August 2021 that it would launch a new feature to scan images and videos on its devices in order to detect stored

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INSEAD Working Paper Series: Implementing Al Principles: Frameworks, Processes, and Tools

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In recent years, a number of international organisations, regulators, governments, academics, and as well businesses have worked on developing principles of Artificial Intelligence (AI). Alongside the development of these principles, there is an on-going discussion on how to regulate AI in order to best align risk management with optimising potential value creation of these technologies.

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Science Journal: Beware explanations from Al in health care

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Artificial intelligence and machine learning (AI/ML) algorithms are increasingly developed in health care for diagnosis and treatment of a variety of medical conditions. However, despite the technical prowess of such systems, their adoption has been challenging, and whether and how much they will actually improve health care remains to be seen. A central reason for

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Harvard Business Review: Al Regulation Is Coming

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For years public concern about technological risk has focused on the misuse of personal data. But as firms embed more and more artificial intelligence in products and processes, attention is shifting to the potential for bad or biased decisions by algorithms—particularly the complex, evolving kind that diagnose cancers, drive cars, or approve loans. Inevitably, many

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World Economic Forum: How online platforms must respond to a new era of internet governance

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Almost two decades after the rise of online platforms, governments across the world including in the European Union, the United Kingdom, Canada and Australia, have started designing new frameworks to regulate these services. Debate and controversy has been rife, including the recent Congressional hearing of the Facebook whistle-blower Frances Haugen and Apple’s reversal of its

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Frequently Asked Questions

Over the last few years, the EU has implemented several regulations concerning online services like the Digital Services Act (DSA) and the Terrorist Content Online (TCO) Regulation. Find out how your business will be impacted in our Resource Centre.

The Digital Services Act will apply to you depending on what type of online service you are. For most online intermediaries, it will start applying in February 2024. However, for a select group of services, known as Very Large Online Platforms, the DSA could be applicable as early as June 2023.

Content moderation tools are software applications used by content moderators to help them perform their duties. There are different types of tools available in the market such as AI based detection tools and workflow process tools that optimise and automate processes and facilitate communication between stakeholders. Many established companies build their own workflow tools to suit their own processes for lack of commercially available options.

Safety by design is an approach to developing a product with safety of users as one of its foundational cornerstones. Safety is integrated in the design and development phase to pre-empt abuse of the product later on, reducing the need for reactive remedies.

Quality Assurance (QA) in content moderation is becoming increasingly important as regulation around content moderation, like the DSA, becomes more prevalent. Besides being a best practice, QA is needed to demonstrate to authorities that a company is applying its policies, controlling its processes and, where appropriate, executing improvement mechanisms.

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