On June 27th, 2023, the inaugural Digital Services Act (DSA) Stakeholder event took place, bringing together a diverse range of participants interested in shaping the future of Europe’s digital services. Workshops covering various topics, such as online marketplaces’ safety and use of data science in the enforcement of the DSA, provided valuable insights on how …
Content moderation has become increasingly important for online platforms to protect their users from potential abuses. The evolving regulatory landscape has also put growing responsibilities on the way user-generated content should be moderated online. Notably, the upcoming Digital Services Act (DSA), which affects almost every online service provider active in the EU, will bring unprecedented obligations to online services in …
The growing regulatory spotlight on content moderation, shorter deadlines for content removal, growth of detection of potentially illegal or harmful content to be reviewed, and pressing needs to protect both the safety and freedom of expression of users, has increased the urgency to enhance existing online moderation practices. With these practices becoming widespread, it is important …
How can you make content moderation processes more efficient? Read More »
Audits. Not something that usually cause much ruckus. But with the Digital Services Act around the corner, there has been quite some excitement around what the first comprehensive audits of the very large online platforms will look like. Recap: What are audits under the DSA? If you are a VLOP or VLOSE, you will be subject to annual DSA …
For the better part of a decade, as regulators took a backseat in platform regulation, voluntary initiatives to promote action to curb online harms flourished. Codes of conduct served as a way to encourage platform action, transparency, and accountability in areas like terrorist content, hate speech and child safety. With regulatory action now in full …
Online content moderation has been an increasingly important and debated topic, with new regulations, such as the EU’s Digital Services Act (DSA), expected to further reinforce this trend. Regulations will create more legally-binding obligations for online platforms with respect to content moderation, in order to improve users’ online well-being and the better functioning of the online …
Content moderators have become indispensable for online platforms’ everyday operations. However, major platforms outsourcing their content moderation to contractors all around the world face an increasingly pressing challenge: Employee turnover at these sites is high, as most moderators cannot continue for more than 2 years on average. Poor mental health is one of the major reasons behind …
Content moderators: How to protect those who protect us? Read More »
With every third internet user being under the age of 18, online child sexual abuse has become a global public safety issue — producing a generation of victims. The WeProtect Global Alliance estimates that a staggering 54% of those who regularly used the internet as a child (now aged 18-20) were the victims of at …
Regulatory and business challenges must be met for an internet that is both safe and allows for freedom of expression. In a reversal of its long-held practice of “privacy first”, Apple announced in August 2021 that it would launch a new feature to scan images and videos on its devices in order to detect stored …
World Economic Forum: How to Create a Safe (and Open) Online Space Read More »
In recent years, a number of international organisations, regulators, governments, academics, and as well businesses have worked on developing principles of Artificial Intelligence (AI). Alongside the development of these principles, there is an on-going discussion on how to regulate AI in order to best align risk management with optimising potential value creation of these technologies. …
Over the last few years, the EU has implemented several regulations concerning online services like the Digital Services Act (DSA) and the Terrorist Content Online (TCO) Regulation. Find out how your business will be impacted in our Resource Centre.
The Digital Services Act will apply to you depending on what type of online service you are. For most online intermediaries, it will start applying in February 2024. However, for a select group of services, known as Very Large Online Platforms, the DSA could be applicable as early as June 2023.
Content moderation tools are software applications used by content moderators to help them perform their duties. There are different types of tools available in the market such as AI based detection tools and workflow process tools that optimise and automate processes and facilitate communication between stakeholders. Many established companies build their own workflow tools to suit their own processes for lack of commercially available options.
Safety by design is an approach to developing a product with safety of users as one of its foundational cornerstones. Safety is integrated in the design and development phase to pre-empt abuse of the product later on, reducing the need for reactive remedies.
Quality Assurance (QA) in content moderation is becoming increasingly important as regulation around content moderation, like the DSA, becomes more prevalent. Besides being a best practice, QA is needed to demonstrate to authorities that a company is applying its policies, controlling its processes and, where appropriate, executing improvement mechanisms.
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