Online content moderation plays a crucial role in maintaining a healthy online community; upcoming regulations like the Digital Services Act (DSA) in the European Union are reinforcing its importance. However, the challenges faced by content moderators raise concerns about the effectiveness and fairness of the moderation process. In this report, we delve into the complexities of content moderation and explore ways to monitor and improve its quality.
The report answers pressing questions such as:
- Why do content moderators in outsourced positions face high turnover rates?
- What are the challenges and implications of maintaining quality content moderation for social media platforms and freedom of expression?
