At the T&S Summit in London, Louis-Victor joined the panel “Effective Content Moderation at Scale,” a discussion that unpacked the complex balancing act of moderating content at scale—where automation meets human judgment.
We explored the challenges of maintaining accountability while automating moderation; how to handle massive volumes of content without falling into the traps of false positives or false negatives; and the importance of blending machine efficiency with human nuance to make context-sensitive decisions.
The conversation also delved into issues of bias and fairness – particularly how moderation systems can impact diverse communities differently – and highlighted best practices for ensuring transparency and offering accessible user appeal mechanisms.
Finally, we looked at what it means to scale responsibly, sustaining trust and safety without compromising ethical standards or user experience.
Our 3 takeaways from the conversation
- Scaling is a systems challenge – not just about handling more content, but aligning automation, human review, enforcement, and constantly evolving policies.
- Governance must be cross-functional – T&S, Legal, Ops, and Engineering need to work together to meet compliance and stay agile.
- AI requires infrastructure for oversight – Real-time dashboards, trend monitoring, and live audits are essential to keep AI outputs aligned with safety goals.
