AI and human content moderation: Practical guide to avoiding common pitfalls in AI adoption for T&S

Implementing AI models for detection and enforcement can drastically improve efficiency, but the process can be fraught with common pitfalls, especially when leveraging a marketplace of 3rd party providers. This article goes over the crucial questions platforms should ask, what realistic expectations they should set, and what should be kept in mind to get the most from implementing AI while balancing fairness and efficiency.