A ticketA ticket typically refers to a customer service request or complaint that is submitted to a company or organization through a social media platform. When it comes to customer support software that's frequently utilized for monitoring grievances, such as Trust & Safety cases, a "ticket" is used to refer to a particular support case or occurrence that is typically identified... typically refers to a customer service request or complaint that is submitted to a company or organization through a social media platform. When it comes to customer support software that’s frequently utilized for monitoring grievances, such as Trust & SafetyThe field and practices that manage challenges related to content- and conduct-related risk, including but not limited to consideration of safety-by-design, product governance, risk assessment, detection, response, quality assurance, and transparency. See also: Safety by design cases, a “ticket” is used to refer to a particular support case or occurrence that is typically identified by an ID number or other labeling convention. Social media tickets are often managed using specialized software tools that help companies track and respond to customer inquiries in a timely and efficient manner.
Ticket
Latest Glossary Terms
- VPN (Virtual Private Network)
- VLOPs (very large online platforms)
- UGC (User generated content)
- URL (Uniform Resource Locator)
- Trusted Flaggers
- Trust & Safety
- Transparency Report
- Ticket
- TVEC (Terrorist and Violent Extremist Content)
- T&C (Terms and Conditions) or TOS (Terms of Services)
- Targeted advertising
- Safety by design
- Risk Assessment
- Removal orders
- Reactive moderation
- Proxy
- Proactive detection
- Personal data
- Parental Controls
- Out-of-court dispute mechanism
- Online Platforms
- Online Marketplaces
- Notice and Action
- NCMEC (National Centre for Missing & Exploited Children)
- Misinformation
- Mere Conduits
- ISP (Internet Service Provider)
- Intellectual property
- Hosting service
- Hate Speech
- Hash-based matching
- Grooming
- Global Internet Forum to Counter Terrorism (GIFCT)
- Geoblocking
- Flagging
- Filtering
- Fact-checking
- Europol
- Doxing
- Disinformation
- Digital Service Coordinators (DSCs)
- Demonetization
- De-indexed
- Dark Patterns
- Child Sexual Abuse Material (CSAM)
- Counterfeiting
- Copyright infringement
- Content Removal
- Content Moderator
- Content Moderation
- Complaint Mechanism
- Community Moderation
- Community Guidelines
- Cache server
- Bot Account
- Block
- Ban
- Automated detection tools
- Appeal
- Amplification
- Algorithmic amplification
- Age Verification