Lead Forensics


A ticket typically refers to a customer service request or complaint that is submitted to a company or organization through a social media platform. When it comes to customer support software that’s frequently utilized for monitoring grievances, such as Trust & Safety cases, a “ticket” is used to refer to a particular support case or occurrence that is typically identified by an ID number or other labeling convention.  Social media tickets are often managed using specialized software tools that help companies track and respond to customer inquiries in a timely and efficient manner.

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