The legal agreement between the provider of an online service and the person who wants to use the service. New regulations oblige providers to make their T&S easily understandable, especially if the service is used by minors. See also: Community GuidelinesA set of rules and restrictions that users are required to adhere to when using a digital service. These guidelines typically outline what is and is not acceptable content or behavior on a given service, as well as the consequences for violating these rules. These terms may also be referred to as content policies or codes of conduct. See also:...
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Frequently Asked Questions
What are the new European digital regulations?
Over the last few years, the EU has implemented several regulations concerning online services like the Digital Services Act (DSA) and the Terrorist Content Online (TCO) Regulation. Find out how your business will be impacted in our Resource Centre.
When will the DSA be implemented?
The Digital Services Act will apply to you depending on what type of online service you are. For most online intermediaries, it will start applying in February 2024. However, for a select group of services, known as Very Large Online PlatformsAn online platform refers to a digital service that enables interactions between two or more sets of users who are distinct but interdependent and use the service to communicate via the internet. The phrase “online platform” is a broad term used to refer to various internet services such as marketplaces, search engines, social media, etc. In the DSA, online platforms…, the DSA could be applicable as early as June 2023.
What are content moderation tools?
Content moderationReviewing user-generated content to ensure that it complies with a platform’s T&C as well as with legal guidelines. See also: Content Moderator tools are software applications used by content moderators to help them perform their duties. There are different types of tools available in the market such as AI based detection tools and workflow process tools that optimise and automate processes and facilitate communication between stakeholders. Many established companies build their own workflow tools to suit their own processes for lack of commercially available options.
What is "safety by design"?
Safety by design is an approach to developing a product with safety of users as one of its foundational cornerstones. Safety is integrated in the design and development phase to pre-empt abuse of the product later on, reducing the need for reactive remedies.
Why is quality assurance in content moderation important?
Quality Assurance (QA) in content moderation is becoming increasingly important as regulation around content moderation, like the DSA, becomes more prevalent. Besides being a best practice, QA is needed to demonstrate to authorities that a company is applying its policies, controlling its processes and, where appropriate, executing improvement mechanisms.