Lead Forensics

Complaint Mechanism

A complaint mechanism on an online service is one whereby a user, whose content has been removed or whose account is disabled, can ask for a review of that decision on the grounds that it was not against the terms of service of the platform and/or not illegal.

See also: Out of court dispute settlement

Latest Glossary Terms
Build a digital world that is safe and beneficial for all
Frequently Asked Questions

Over the last few years, the EU has implemented several regulations concerning online services like the Digital Services Act (DSA) and the Terrorist Content Online (TCO) Regulation. Find out how your business will be impacted in our Resource Centre.

The Digital Services Act will apply to you depending on what type of online service you are. For most online intermediaries, it will start applying in February 2024. However, for a select group of services, known as Very Large Online Platforms, the DSA could be applicable as early as June 2023.

Content moderation tools are software applications used by content moderators to help them perform their duties. There are different types of tools available in the market such as AI based detection tools and workflow process tools that optimise and automate processes and facilitate communication between stakeholders. Many established companies build their own workflow tools to suit their own processes for lack of commercially available options.

Safety by design is an approach to developing a product with safety of users as one of its foundational cornerstones. Safety is integrated in the design and development phase to pre-empt abuse of the product later on, reducing the need for reactive remedies.

Quality Assurance (QA) in content moderation is becoming increasingly important as regulation around content moderation, like the DSA, becomes more prevalent. Besides being a best practice, QA is needed to demonstrate to authorities that a company is applying its policies, controlling its processes and, where appropriate, executing improvement mechanisms.

Twitter Linkedin

© Copyright 2024 Tremau

Privacy policy

Contact Us
Contact Us

Join our community

Stay ahead of the curve – sign up to receive the latest policy and tech advice impacting your business.