How will content moderationReviewing user-generated content to ensure that it complies with a platform’s T&C as well as with legal guidelines. See also: Content Moderator be impacted by the fast-moving regulatory changes and growing dangers in the online ecosystem?
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In today’s digital landscape, Trust and Safety have become paramount concerns for online platformsAn online platform refers to a digital service that enables interactions between two or more sets of users who are distinct but interdependent and use the service to communicate via the internet. The phrase “online platform” is a broad term used to
The online gaming industry has experienced significant growth in the past years. In the EU alone, the sector generated €23.48 billion in 2022, four times the revenue of digital music and almost twice that of video-on-demand. Only in the EU, the sector generated €23.48 billion in the EU in 2022, namely four times the revenue
Over the last few years, the EU has implemented several regulations concerning online services like the Digital Services Act (DSA) and the Terrorist Content Online (TCO) Regulation. Find out how your business will be impacted in our Resource Centre.
The Digital Services Act will apply to you depending on what type of online service you are. For most online intermediaries, it will start applying in February 2024. However, for a select group of services, known as Very Large Online Platforms, the DSA could be applicable as early as June 2023.
Content moderation tools are software applications used by content moderators to help them perform their duties. There are different types of tools available in the market such as AI based detection tools and workflow process tools that optimise and automate processes and facilitate communication between stakeholders. Many established companies build their own workflow tools to suit their own processes for lack of commercially available options.
Safety by designThe principle of incorporating safety considerations into the processes, governance architecture, design, and functionality of online spaces to protect those most at risk. is an approach to developing a product with safety of users as one of its foundational cornerstones. Safety is integrated in the design and development phase to pre-empt abuse of the product later on, reducing the need for reactive remedies.
Quality Assurance (QA) in content moderation is becoming increasingly important as regulation around content moderation, like the DSA, becomes more prevalent. Besides being a best practice, QA is needed to demonstrate to authorities that a company is applying its policies, controlling its processes and, where appropriate, executing improvement mechanisms.
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