How will content moderationReviewing user-generated content to ensure that it complies with a platform’s T&C as well as with legal guidelines. See also: Content Moderator More be impacted by the fast-moving regulatory changes and growing dangers in the online ecosystem?
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In the last three years, roughly 540 million people—representing some of the most lucrative markets—have come under the protection of next-generation online safety laws in the European Union (EU), United Kingdom (UK), and Australia. The dominoes are falling, and Canada is suiting up to join the party. Canada’s Bill C-63, otherwise known as the Online
In the realm of software development, the age-old question about building software in-house or buying it from vendors is very common. It is not surprising that this question is also very common when it comes to enterprise-level Trust & SafetyThe field and practices that manage challenges related to content- and conduct-related risk, including but not
Over the last few years, the EU has implemented several regulations concerning online services like the Digital Services Act (DSA) and the Terrorist Content Online (TCO) Regulation. Find out how your business will be impacted in our Resource Centre.
The Digital Services Act will apply to you depending on what type of online service you are. For most online intermediaries, it will start applying in February 2024. However, for a select group of services, known as Very Large Online Platforms, the DSA could be applicable as early as June 2023.
Content moderation tools are software applications used by content moderators to help them perform their duties. There are different types of tools available in the market such as AI based detection tools and workflow process tools that optimise and automate processes and facilitate communication between stakeholders. Many established companies build their own workflow tools to suit their own processes for lack of commercially available options.
Safety by designThe principle of incorporating safety considerations into the processes, governance architecture, design, and functionality of online spaces to protect those most at risk. More is an approach to developing a product with safety of users as one of its foundational cornerstones. Safety is integrated in the design and development phase to pre-empt abuse of the product later on, reducing the need for reactive remedies.
Quality Assurance (QA) in content moderation is becoming increasingly important as regulation around content moderation, like the DSA, becomes more prevalent. Besides being a best practice, QA is needed to demonstrate to authorities that a company is applying its policies, controlling its processes and, where appropriate, executing improvement mechanisms.
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