Lead Forensics

Interview: Content moderation for smaller players

An interview with Louis-Victor de Franssu, CEO and co-founder of Tremau, moderated by EU DisinfoLab Policy Coordinator Claire Pershan

Although Big Tech seems to dominate the internet, our online environment is primarily made up of small and medium sized platforms. If these services have user-generated content on them, they are exposed to the same systemic risks that plague very large online platforms. The Digital Services Act (DSA) is a step forward in mitigating such risks and puts new rules in place. But are the smaller players ready for the DSA? 

Watch the Interview between Louis-Victor de Franssu, CEO & Co-Founder of Tremau, and Claire Pershan, Policy Coordinator at EU DisinfoLab, on content moderation for growing online platforms that took place on July 13, 2022. 

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Frequently Asked Questions

Over the last few years, the EU has implemented several regulations concerning online services like the Digital Services Act (DSA) and the Terrorist Content Online (TCO) Regulation. Find out how your business will be impacted in our Resource Centre.

The Digital Services Act will apply to you depending on what type of online service you are. For most online intermediaries, it will start applying in February 2024. However, for a select group of services, known as Very Large Online Platforms, the DSA could be applicable as early as June 2023.

Content moderation tools are software applications used by content moderators to help them perform their duties. There are different types of tools available in the market such as AI based detection tools and workflow process tools that optimise and automate processes and facilitate communication between stakeholders. Many established companies build their own workflow tools to suit their own processes for lack of commercially available options.

Safety by design is an approach to developing a product with safety of users as one of its foundational cornerstones. Safety is integrated in the design and development phase to pre-empt abuse of the product later on, reducing the need for reactive remedies.

Quality Assurance (QA) in content moderation is becoming increasingly important as regulation around content moderation, like the DSA, becomes more prevalent. Besides being a best practice, QA is needed to demonstrate to authorities that a company is applying its policies, controlling its processes and, where appropriate, executing improvement mechanisms.

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