DSA & You: How do you calculate average monthly active users?

The first deadline of the Digital Services Act (DSA) is approaching fast, all online platforms and search engines have only one more month to publish their Monthly Active User (MAU) numbers. Getting this number right and keeping it updated is key: The MAU will be used by the Commission to determine which services qualify as […]

Can Mastodon Survive Europe’s Digital Services Act?

Can Mastodon Survive Europe’s Digital Services Act?

It has been around two weeks since Elon Musk, the world’s richest man, acquired Twitter and, already, increasing fears of what this means for free speech on the microblogging platform have begun to proliferate. With Musk firing some of Twitter’s key personnel, including Twitter’s legal chief Vijaya Gadde and terminating contracts with outsourced content moderators, […]

Regulating Online Matchmaking: Trends & Challenges

Online matching and dating apps regulations

Online dating platforms have exploded in popularity over the past decade with their combined global user bases topping 323 million and earning the industry $5.61 billion in 2021. However, the exponential growth of internet users has led to several enduring problems with creating an accessible virtual dating space where everyone feels safe and included. With a projected 15% […]

What does the Copyright Directive mean for you?

In 2019, the EU published two Directives to set out copyright standards across the European Union and encourage the development of educational, cultural, and publishing sectors: Directive (EU) 2019/789 (Referred to as Directive 789 here) and Directive (EU) 2019/790 (Referred to as Directive 790 here). These two directives have had a significant impact on online services, requiring that they […]

How can you make content moderation processes more efficient?

content moderator graphs efficiency

The growing regulatory spotlight on content moderation, shorter deadlines for content removal, growth of detection of potentially illegal or harmful content to be reviewed, and pressing needs to protect both the safety and freedom of expression of users, has increased the urgency to enhance existing online moderation practices. With these practices becoming widespread, it is important […]

What Does the Draft Online Safety Bill Mean for Your Business?

Online Safety Bill in London UK

On May 12th 2022, the UK Parliament published its Draft Online Safety Bill, moving one step closer to this regulation’s implementation. The Bill aims to ensure that a framework for online regulation is created, allowing for the upholding of freedom of expression online while also ensuring that people are protected from harmful content. In its current form, […]

Trust & Safety Glossary

glossary for trust and safety

The Trust & Safety space is constantly growing, and it has come with a slew of vocabulary that might seem difficult to grasp. This glossary brings all the different elements in the T&S space into one page, so that you are equipped to navigate new legislations, codes, and practices in the future.  Keyword Definition Content […]

Quality Assurance for Content Moderation

Quality assurance of content moderators

Online content moderation has been an increasingly important and debated topic, with new regulations, such as the EU’s Digital Services Act (DSA), expected to further reinforce this trend. Regulations will create more legally-binding obligations for online platforms with respect to content moderation, in order to improve users’ online well-being and the better functioning of the online […]

Content Moderation: Key Practices & Challenges

Women content moderators online

Content moderation has become increasingly important for online platforms to protect their users from potential abuses. The evolving regulatory landscape has also put growing responsibilities on the way user-generated content should be moderated online. Notably, the upcoming Digital Services Act (DSA), which affects almost every online service provider active in the EU, will bring unprecedented obligations to online services in […]

An Overview of Transparency Reporting

folder of transparency reports

The Internet has created enormous potential for free, democratic, and open exchanges. Yet, some have abused this incredible tool to propagate harmful and illegal content online. This has resulted in a growing interest in holding big tech platforms accountable for the way in which they moderate content on their services. This may include, but is […]