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What does Canada’s proposed Online Harms Act mean for your platform?

Global Regulations, All Articles / By

In the last three years, roughly 540 million people—representing some of the most lucrative markets—have come under the protection of next-generation online safety laws in the European Union (EU), United Kingdom (UK), and Australia. The dominoes are falling, and Canada is suiting up to join the party.  Canada’s Bill C-63, otherwise known as the Online […]

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What does the UK’s new online safety law mean for your business?

Global Regulations, All Articles / By

On September 20th, 2023, the UK’s Online Safety Act passed its final parliamentary hurdle and is set to become law. The Act will impose unprecedented obligations on the trust and safety policies and operations of relevant online services operating in the UK.   By-and-large, these obligations can be divided between two parts: (1) new substantive duties

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Deconstructing the DSA: How will the DSA impact online platforms’ policies on minors?

DSA Compliance, Challenges in content moderation, All Articles / By

A 2022 Pew Research Survey found that 95% of teenagers (aged 13-17) use YouTube and 67% use TikTok, with nearly one in three reporting near-constant use. The amount of screen time has also increased in recent years and it hovers around five and a half hours on average.  With a greater number of underage users and increasing opportunities to

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Content moderators: How to protect those who protect us?

Best practices in trust & safety, Challenges in content moderation, All Articles / By

Content moderators have become indispensable for online platforms’ everyday operations. However, major platforms outsourcing their content moderation to contractors all around the world face an increasingly pressing challenge: Employee turnover at these sites is high, as most moderators cannot continue for more than 2 years on average. Poor mental health is one of the major reasons behind

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World Economic Forum: Online dangers for children are rife. We must both pre-empt them and treat the consequences

Best practices in trust & safety, Featured in, All Articles / By

With every third internet user being under the age of 18, online child sexual abuse has become a global public safety issue — producing a generation of victims. The WeProtect Global Alliance estimates that a staggering 54% of those who regularly used the internet as a child (now aged 18-20) were the victims of at

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WeProtect Global Alliance: Application 3018: An app to report harmful content online and protect children

Featured in, Challenges in content moderation, All Articles / By

On 8 February 2022, Safer Internet Day, e-Enfance – a French NGO fighting against children’s bullying and online harassment – launched a nationwide app, Application 3018, to facilitate the reporting of cyber harassment. The application is combined with a dedicated online trust & safety platform that enables faster victim support and more efficient removal of harmful content by

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World Economic Forum: How to Create a Safe (and Open) Online Space

Best practices in trust & safety, Featured in, All Articles / By

Regulatory and business challenges must be met for an internet that is both safe and allows for freedom of expression. In a reversal of its long-held practice of “privacy first”, Apple announced in August 2021 that it would launch a new feature to scan images and videos on its devices in order to detect stored

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World Economic Forum: How online platforms must respond to a new era of internet governance

Global Regulations, Featured in, All Articles / By

Almost two decades after the rise of online platforms, governments across the world including in the European Union, the United Kingdom, Canada and Australia, have started designing new frameworks to regulate these services. Debate and controversy has been rife, including the recent Congressional hearing of the Facebook whistle-blower Frances Haugen and Apple’s reversal of its

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Frequently Asked Questions

Over the last few years, the EU has implemented several regulations concerning online services like the Digital Services Act (DSA) and the Terrorist Content Online (TCO) Regulation. Find out how your business will be impacted in our Resource Centre.

The Digital Services Act will apply to you depending on what type of online service you are. For most online intermediaries, it will start applying in February 2024. However, for a select group of services, known as Very Large Online Platforms, the DSA could be applicable as early as June 2023.

Content moderation tools are software applications used by content moderators to help them perform their duties. There are different types of tools available in the market such as AI based detection tools and workflow process tools that optimise and automate processes and facilitate communication between stakeholders. Many established companies build their own workflow tools to suit their own processes for lack of commercially available options.

Safety by design is an approach to developing a product with safety of users as one of its foundational cornerstones. Safety is integrated in the design and development phase to pre-empt abuse of the product later on, reducing the need for reactive remedies.

Quality Assurance (QA) in content moderation is becoming increasingly important as regulation around content moderation, like the DSA, becomes more prevalent. Besides being a best practice, QA is needed to demonstrate to authorities that a company is applying its policies, controlling its processes and, where appropriate, executing improvement mechanisms.

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