Content moderators: How to protect those who protect us?

Graphic showing a girl who is exhausted at work

Content moderators have become indispensable for online platforms’ everyday operations. However, major platforms outsourcing their content moderation to contractors all around the world face an increasingly pressing challenge: Employee turnover at these sites is high, as most moderators cannot continue for more than 2 years on average. Poor mental health is one of the major reasons behind […]

Regulating Online Gaming: Challenges and Future Landscape

Boy with headphones playing video games on a computer

The online gaming industry is booming. With an annual growth rate estimated at 12.1%, the global gaming market size will reach 435 billion USD by 2028. While the video game industry has been a vibrant market since the 1990s, the Covid pandemic brought an unprecedented change to the industry. During the lockdown, online gaming became a […]

Europe’s Digital Future: The Impact of Digital Regulations on Online Service Providers

A stack of Amazon boxes

Twenty years after the e-Commerce directive, the EU has significantly increased the number of regulations impacting online service providers. From the Digital Single Market Strategy in 2015 to the Commission’s vision for a digital transformation by 2030, the EU’s objective has been to create an environment where digital networks and services can prosper, and that […]

Regulation on Terrorist Content Online: What does it mean for you?

A graphic that says EU rules to fight terrorist content online

As of June 7th, 2022, the EU Regulation on preventing the dissemination of terrorist content online (TCO) will be applicable across Europe. This will have a significant operational impact on all hosting service providers (HSPs) offering their services in the EU, irrespective of their place of establishment. In short, the regulation aims to ensure that HSPs take action against […]

Are Our E-Commerce Platforms Safe and Sustainable?

A mini shopping cart on top of a screen, e-Commerce

Since the birth of the commercial internet in the mid 90s, e-commerce platforms have radically transformed the ways we transact and consume, with significant impacts on the economy and on all affected industries. Between 2018 to 2020, major economies saw a 41% rise in online retail sales. This is currently forecasted to grow to $7.5 trillion, which […]

New EU Proposal to Combat Child Sexual Abuse Online

A girl with her head in her hands in front of a computer

On 11 May 2022, the EU Commission proposed a new set of rules to combat child sexual abuse material (CSAM) online, laying out new obligations for providers to detect, report, and remove CSAM from their services. This follows efforts such as the 2020 EU Strategy for a More Effective Fight Against Child Sexual Abuse and […]

New Role of Trusted Flaggers in the EU

A hand pointing at a screen

The free, open, and secure Internet has been an incredible tool for humanity. Yet, as child sexual abuse material (CSAM), hate speech, disinformation, violence, fraud, and counterfeits pervade the Internet we use every day, online trust & safety has become a growing concern for businesses, users, civil society, and governments alike.  An increasing number of actors have […]

Application 3018: an app to report harmful content online and protect children

Two children having fun

On 8 February 2022, Safer Internet Day, e-Enfance – a French NGO fighting against children’s bullying and online harassment – launched a nationwide app, Application 3018, to facilitate the reporting of cyber harassment. The application is combined with a dedicated online trust & safety platform that enables faster victim support and more efficient removal of harmful content by […]

How to Create a Safe (and Open) Online Space

A child with headphones and a phone

Regulatory and business challenges must be met for an internet that is both safe and allows for freedom of expression. In a reversal of its long-held practice of “privacy first”, Apple announced in August 2021 that it would launch a new feature to scan images and videos on its devices in order to detect stored […]